Crisis Management Will Destroy You; How to Avoid it…

The business of care requires day-to-day process execution and often tons of documentation.  Much of it is automated – thankfully – however, paper documentation is still a big deal.  The group home, often serving those with mental illness and developmental disability is no exception.

For this reason it is not uncommon to hear owners lament having to get ready for a licensing renewal visit or audit by a community mental health agency.  People are running around, records are being evaluated from previous months and on and on.

Here is an obvious point:  To run around like that is not an efficient way to manage an operation.  While coming across as a bit simplistic, every process needs to be evaluated weekly, mistakes addressed and/or corrected and then its repeat, repeat, repeat.

Our firm helps some to establish these processes and then to maintain them.  Here are our three, (3) abiding principles:

  1. Establish Systems that Reflect Efficiency and Confidentiality
  2. Seek the Integration of Technology Where Feasible and Practical
  3. Train Responsible Parties on the System’s Maintenance

When you combine this with a sterling commitment to ensure every process is subjected to needed daily/weekly evaluation, crisis management and the stress associated with it rolls away.

We even extend this to fire safety.  First, we have meaningful on-line training for group homes in Fire Prevention and Safety.


Secondly, our work extends to conducting fire drills and evacuation scenarios for the assisted living provider.  Our team comes to the home, sounds the alarm, conducts the evacuation.  This includes assisting those with disabilities to exit.  Using our IPADS, we then provide on-the-spot documentation for owners. For some homes this is quarterly, for others it is monthly.

Ultimate goal:  Help operators to avoid crisis management by overseeing this process in a professionally consistent way.

Remember crisis management will destroy you professionally, physically and psychologically.  Its worth working to avoid it.


Another Blog Post by Direct Care Training & Resource Center, Inc.  Photos used are to complement the written material.  They do not imply an endorsement by or affiliation with any organization nor individual.




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